Privacy Policy

Data Controller: My Spanish Visa / PLS Platinum Legal Spain, Spain  |  Contact: privacy@myspanishvisa.com  |  Last Updated: April 2026

1. Who We Are

My Spanish Visa is an online information and immigration assistance service operated by PLS Platinum Legal Spain ("we", "us", "our"). We help English-speaking individuals navigate Spain's visa and residency system. Our registered office is in Spain. For all data protection enquiries, please contact us at privacy@myspanishvisa.com.

2. What Personal Data We Collect

We collect personal data in several ways when you interact with our website and services:

Enquiry Forms and Contact

• Full name, email address, and telephone number when you submit an enquiry
• Nationality, country of residence, and visa type interest to route your enquiry correctly
• Any additional information you choose to include in a message field

Eligibility Quiz

• Answers to eligibility questions (income level, employment status, nationality, family composition)
• Email address if you request your quiz results to be emailed to you
• Quiz session data to provide your personalised result

Consultation Booking

• Name, email, telephone number, and preferred appointment time
• Payment details processed securely via our payment provider (we do not store card numbers)
• Brief notes about your situation submitted at the time of booking

Website Analytics and Cookies

• IP address, browser type, device type, and operating system
• Pages visited, time on site, referral source, and navigation path
• Cookie identifiers — see our Cookie Policy for full details

3. How We Use Your Data

We process your personal data for the following purposes, each supported by a lawful basis under GDPR Article 6:

Providing Services (Contractual Necessity)

When you book a consultation or engage our case management service, we use your data to deliver the service you have requested, communicate progress on your application, coordinate with our legal team at PLS Platinum Legal Spain, and manage invoicing and payments.

Responding to Enquiries (Legitimate Interests)

When you submit an enquiry or use our eligibility quiz, we use your data to respond to your questions and provide tailored information about relevant Spanish visa routes. Our legitimate interest is to assist prospective clients seeking guidance on Spanish immigration.

Marketing Communications (Consent)

If you have opted in to receive emails, we will send you relevant updates about Spain visa requirements, guides, and service news. You can withdraw consent at any time by clicking "unsubscribe" in any email or by contacting privacy@myspanishvisa.com.

Analytics and Improvement (Legitimate Interests)

We use aggregated and anonymised analytics data to understand how visitors use our website and to improve the quality of our content. No individual is identified through this analysis.

4. Who We Share Your Data With

We do not sell your personal data. We share it only where necessary with trusted parties:

• PLS Platinum Legal Spain — Our partner legal firm who delivers consultations and case management services. They act as a joint data controller for client engagements.
• Email platform — We use a third-party email marketing and CRM platform (such as Mailchimp or HubSpot) to manage communications. These providers are bound by data processing agreements and comply with GDPR.
• Analytics provider — We use Google Analytics 4 to collect website usage data. Google acts as a data processor. Data is anonymised where possible. See our Cookie Policy for details.
• Payment processor — Consultation payments are processed by a PCI-DSS compliant payment provider. We do not have access to your full card details.
• Booking tool — We use a third-party appointment scheduling tool (such as Calendly or Acuity) to manage consultation bookings. These providers operate under their own privacy policies and are GDPR compliant.
• Legal obligations — We may disclose data to regulatory or law enforcement authorities where required by law.

5. International Data Transfers

Some of our service providers operate outside the European Economic Area (EEA), including in the United Kingdom and United States. Where we transfer personal data internationally, we ensure appropriate safeguards are in place — such as Standard Contractual Clauses (SCCs) approved by the European Commission, or transfers to countries with an adequacy decision. You can request details of these safeguards by contacting us at privacy@myspanishvisa.com.

6. How Long We Keep Your Data

We retain your personal data only for as long as necessary for the purposes set out in this policy:

• Enquiry data: Up to 2 years from last contact, or until you request deletion
• Client case files: 7 years from the end of the engagement, to comply with Spanish legal and accounting obligations
• Marketing data: Until you unsubscribe or request deletion
• Analytics data: 14 months (Google Analytics 4 default retention)
• Cookie data: As specified in our Cookie Policy

7. Your Rights Under GDPR and UK GDPR

If you are located in the EU or UK, you have the following rights in relation to your personal data:

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Ask us to correct inaccurate or incomplete data
• Right to erasure ("right to be forgotten"): Request deletion of your data where there is no compelling reason for continued processing
• Right to restriction: Ask us to limit processing of your data in certain circumstances
• Right to data portability: Receive your data in a structured, machine-readable format and transfer it to another controller
• Right to object: Object to processing based on legitimate interests or for direct marketing purposes
• Rights related to automated decision-making: We do not make solely automated decisions with significant legal effects on individuals

To exercise any of these rights, please email privacy@myspanishvisa.com with your name, contact details, and a description of your request. We will respond within 30 days. We may need to verify your identity before fulfilling the request.

8. Cookies

We use cookies and similar tracking technologies on our website. These include essential cookies required for the site to function, analytics cookies that help us understand visitor behaviour, and preference cookies that remember your choices. For a full breakdown of the cookies we use, their purpose, and how to manage them, please see our Cookie Policy.

9. Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our website uses HTTPS encryption. Access to personal data is restricted to staff and contractors who need it to deliver our services, all of whom are bound by confidentiality obligations.

No method of transmission over the internet is completely secure. While we take all reasonable precautions, we cannot guarantee absolute security. If you believe your data has been compromised, please contact us immediately at privacy@myspanishvisa.com.

10. Children's Data

Our services are intended for adults (18+). We do not knowingly collect personal data from children under the age of 16. If you believe we have inadvertently collected data from a child, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The "Last Updated" date at the top of this page will reflect any revisions. We encourage you to review this page periodically. For material changes, we will notify active clients by email.

12. How to Complain

If you have concerns about how we handle your personal data and are not satisfied with our response, you have the right to lodge a complaint with a supervisory authority. In Spain, this is the Agencia Española de Protección de Datos (AEPD) at www.aepd.es. UK residents may contact the Information Commissioner's Office (ICO) at ico.org.uk.

13. Contact Us

For any questions, requests, or concerns about this Privacy Policy or our data practices, please contact our privacy team:

• Email: privacy@myspanishvisa.com
• Website: www.myspanishvisa.com/contact-us/
• Data Controller: My Spanish Visa / PLS Platinum Legal Spain, Spain